Privacy Policy
Last updated: 25 June 2026
Introduction
At Lucacare LTD, protecting your privacy and data is fundamental to how we operate. We treat your personal information with the same care, dignity, and respect that we provide to our residents. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
Information We Collect
We collect information only when you contact us, submit an inquiry, or request our residential care services. This may include your name, email address, phone number, details about the care needs of yourself or a loved one, and any other information you choose to provide. We do not require account creation or user registration.
How We Use Your Information
We use your information solely to respond to your inquiries, provide requested residential care services, coordinate care assessments and visits, and communicate with you about the care we provide. We do not use your data for marketing purposes without your explicit consent.
Data Retention
We retain personal data for a maximum of 30 days after your inquiry is completed or care services are no longer required. After this period, all personal data is permanently deleted from our systems unless retention is required by applicable law or regulatory obligations.
Data Deletion
Users have the right to request deletion of their personal data at any time. Upon receiving a valid request, we will delete the data within 7 days unless legally required to retain it. To request deletion, please contact us at the email provided below.
Information Sharing
We do not sell, rent, or trade your personal information. Your data is used internally and may only be shared with relevant service providers (such as healthcare professionals, regulatory bodies like the CQC, or care assessment teams) when necessary to fulfill your care requirements or as required by law.
Permissions We Use
Our website may use basic internet access to receive inquiries and process contact form submissions. We do not access sensitive device data, location data, or any other permissions without your explicit permission.
Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure. Our security practices are regularly reviewed and updated to ensure your data remains protected.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information.
Your Rights
You have the right to access, correct, or request deletion of your personal information. You may also request information about how your data is processed and withdraw consent at any time. To exercise these rights, please contact our Data Protection Officer.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact For Privacy Matters
For privacy matters, contact our Data Protection Officer at sales@lucacare.site or write to: 1, 2 Cranwell Crescent, Milton Keynes, United Kingdom, MK19 7GT.